| | Information Technology Assistant
Organization overview
RTI International Is an independent, nonprofit institute that provides research, development. and technical services to government and commercial clients worldwide. Our mission is to improve the human condition by turning knowledge into practice RTI International is therefore requesting expressions of interest for the positions mentioned below for the USAID-funded Malawi Early Grade Reading Improvement Activity (MERIT). The 5-year project will work closely with and support the Government of Malawi’s implementation of a national early grade reading program that aims to improve educational outcomes in Primal y Schools. Successful candidates must possess excellent oral and written communication skills including fluency in English.
Further details for the position is as follows:
Position Title: Information Technology Assistant
Position Reports To: Information Technology Manager
Location; Lilongwe
Positions Supervised: None
Responsibilities
ITS Administrative support
Ensure compliance with RTI Information Security and confidentiality policies o
Assist with properly documenting helpdesk support incidents, system repair, and other project activities using a helpdesk ticketing and/or- email system where possible.
Handle first level support tasks and escalate any unresolved tickets to the IT specialist
Assist with electronic pool asset management and tracking.
Supporting Windows PCs
Ensure Windows and other software is maintained and that patches are promptly applied on computers in the local office.
Ensure anti-virus software is kept current.
Ensure information is backed up and maintained in accordance with RTI policies and procedures.
Provide user support on hardware, networking and software related issues.
Configuring and troubleshooting laptops, desktops & printers
Supporting the network infrastructure including
ISP. router, Ethernet switch, PABX and VolP; perform routine Moves, Adde and Changes whenever needed,
Set up, maintain, and support the IT infrastructure for additional project offices as they are established,
Assist with technical specifications, budget, and forecast the IT requirements for the offices and coordinate the procurement for the same.
Supervise die performance of any local IT firms or staff hired to support the project offices.
Ensure compliance with RTI Information Security policies, procedures and standards.
Provide training on IT policy to other project staff
In association with the Procurement and Logistics Specialist, maintain and document location of spare equipment. Be prepared to distribute spares quickly to other locations as needed.
Minimum Required Education & Experience
Bachelor’s Degree and I year of experience in areas of ICT (Hardware, software and networks)
Experience with LOCAL ISP and available Internet technologies
Professional IT certifications such as Ase,N+,1CDL. MCP preferred
Experience working in other USAID/donor-funded education programs in relevant areas
Experience working in computer and IT training Skills and competencies
Proficient in Microsoft Office 2010,Windows 7 in a domain environment
Ability to troubleshoot common hardware, software and network issues
Ability to meet deadlines and adjust to fast changing priorities
Ability to quickly gain new skills and knowledge when faced with new challenges o Aware of the ethical and professional standards of IT personnel
Pays attention to detail.
Excellent verbal and written communication skills
Ability to ask appropriate, relevant questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented.
Able to show respect to all cultures and work in a culturally diverse environment
Eligible candidates meeting the required qualifications and experience should send applications with detailed Curriculum Vitae (CV), and names and contact details of three (3) traceable referees to the e-mail address:
Email:Email: MERITrecruitment@rti.org
not later than FRIDAY, 16th June, 2017
RTI International appreciates all candidates but please note that only shortlisted candidates will be acknowledged.
Location: Lilongwe
Employment Type: Full time
Salary: N/A
Job deadline: 2017-06-16
Company: RTI International | | | |
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